This is super important for making sure you get your refund and deposit account statement without a hitch. You can change your address either with your property manager or right in the Roost App, all the way up to the day you move out.
Here’s how to update it in the Roost App:
- Open the Roost App and go to your Deposit Manager
- Review your Refund Setup, including your current forwarding address
- Click Edit next to your forwarding address
- Enter your new address and click Save
Once you update your address in the app, we’ll automatically notify your property manager by email. Still, we recommend giving them a quick heads-up yourself just to be safe.
Already moved out and can’t update your address?
If you’re unable to update your address in Roost, it usually means your refund has already been processed.
- If your refund was sent electronically, your address won’t affect delivery
- If your refund was sent by mailed check, it has likely already been sent to the address on file
What to do next:
- If a check was mailed, we recommend setting up a mail forwarding request with USPS as soon as possible
- If you still don’t receive your check after 14 days from the send notification, contact Roost support and we can help with next steps, including a replacement if needed.