Making sure your refund and deposit account statement land in the right place is a big deal. You can update your forwarding address either through your property manager or right in the Roost anytime up to the day you move out.
Here’s how to update it in the Roost App:
-
Open the app and head to your Profile.
-
Scroll to Change forwarding address.
-
Enter your new address and hit save.
Once you update it, we’ll send a heads-up to your property manager. Still, it's always smart to let them know directly too—just in case.
You can also update your address when selecting a check refund in the app.
Heads up! If your refund check has already been mailed, you won’t be able to update your address—but no worries. Just reach out to our support team and we’ll do our best to help.
Keeping your forwarding address current is the easiest way to make sure everything goes smoothly when it’s time to get your money back.