If your refund hasn’t arrived, here are some common reasons why—and what to do next:
The property hasn’t completed the process yet
Refunds can’t be issued until your property finishes the inspection, damage assessment, and approves the refund amount. Check your Roost refund tracker to see if it’s still waiting on property approval.
The refund was mailed but got delayed or lost
If you selected a check and it’s been more than 14 business days since the refund was sent, it may have been delayed in the mail or sent to the wrong address. Roost will send a confirmation email when your refund is issued—check that email for the mailing date and address. If it looks off, just reach out and we’ll help get a replacement sent.
Your forwarding address was incorrect
If you moved out and didn’t update your forwarding address before the refund was processed, your check might have been mailed to the wrong place. You can file a forwarding address with USPS, or contact us directly and we’ll resend your refund.
Pro tip: If this happens, we highly recommend switching to an electronic refund—it’s faster and more reliable than mail.
Your bank or card provider didn’t process the payment
If you chose a digital refund (bank transfer or debit card), the payment might have failed due to outdated or incorrect info, or your bank may have blocked the transfer. It’s rare, but if it happens, we’ll help you verify the issue and issue a replacement refund.
Still not sure what’s going on? Email us at support@joinroost.com with your name, property, and move-out date—we’ll help track it down.