If you haven’t received your refund, here are the most common reasons—and what to do next:
1. Your property hasn’t approved the refund yet
Refunds can only be sent after your property completes your move-out inspection, reviews any charges, and approves the final amount.
- Check your Roost account for status updates
- If it’s still pending, your property is still finalizing your statement
2. Your refund was sent electronically
- Instant refund: Should arrive right away (usually within 30 minutes after property approval)
- Direct deposit (ACH): Usually arrives within 2–3 business days
What to do:
If you chose an electronic option and haven’t received your refund within that timeframe, contact Roost support so we can help track it down.
3. Your refund was sent by mailed check
Mailed checks take longer and are the most common cause of delays.
- Delivery typically takes 10–14 business days after the send notification
- Check your email for the confirmation message—it includes the send date and address used
What to do:
- If it’s still within 10–14 days, it’s likely still in transit
- If it’s been more than 14 days, contact Roost support and we can help with a replacement
4. Your address was updated too late
If you tried to update your forwarding address after your refund was already processed, the check was likely sent to the original address.
What to do:
- Set up mail forwarding with USPS as soon as possible
- If the check doesn’t arrive, contact Roost support for a replacement
Tip: Electronic refunds are faster and avoid mailing delays.
5. There was an issue with your payment method
If you selected a digital refund, the payment may have failed due to incorrect details or a bank/card restriction.
What to do:
Roost support can help verify the issue and reissue your refund if needed.
Still need help?
Contact Roost support with your name, property, and move-out date, and we’ll help track it down.