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Renter FAQs

  • What is Roost?
  • How much does Roost cost?
  • How do I activate my Roost account?
  • I didn’t get an invite to Roost—how do I sign up?
  • How do I login to Roost?
  • How do I change my email address?
  • How do I pay my deposit?
  • Trouble linking your bank account?
  • Does Roost handle move-out inspections and determine damage charges?
  • How do I get a security deposit refund?
  • When will I get my refund?
  • How do I split (or un-split) a refund with my roommates?
  • How do I update my payment method or change the refund split with roommates?
  • How do I update my forwarding address?
  • How do I track the status of my security deposit refund?
  • I haven’t received my refund yet. What should I do?
  • What should I do if I can’t update my forwarding address after move-out?
  • I need a replacement refund, how do I get it?
  • How do I get my refund if I already left the country?
  • I got an email saying my check was returned. How do I get a replacement refund?
  • Is the Roost email or text refund reminder legitimate?
  • Can I talk to a real person?

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